Shipping and returns


WE CURRENTLY SHIP TO:
North America: United States, Canada.
Europe: United Kingdom, European Union
Asia: Japan, Hong Kong, Singapore, Taiwan..

Your order will be processed within 1-3 days. If the item is in stock, it will be shipped out within 1-3 days of your order. If your order is a gift and needs to be delivered at a certain date, we're happy to accommodate your request. Please email us at hello@anamestudio.com so that we can assist you.


We provide free international shipping fee for order over $250 USD and currently ships out from our little studio in Singapore.
International shipping will be handled with DLH or FedEx (4-7 working days). 

* RETURN POLICY *

Exchanges, Credits, and Refunds are accepted until 10 days after the item is received. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 10 days and MUST include its original packaging. Please contact hello@anamestudio.com immediately to address your request and include a reason for return and we will then issue you return instructions and shipping details.

In the event of a valid exchange/refund/credit, the customer is responsible for all shipping costs (including a secure tracking number & insurance) involved for returning the item. Anāme Studio does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email us at hello@anamestudio.com immediately with a clear description of the item and include a photograph. 

*We reserve the right to check the quality and condition of the returned items. If the goods show signs of traces of having been worn or damage during transit, we reserve the right to refuse the returns/refund.

* We do not accept returns/exchange/refund for earrings.